Reference

How lemon22 Handles Your Personal Information

Your account data — login details, wallet activity, and transaction history — stays under clear rules at lemon22. This page explains exactly what we collect, why we collect it, and what you can do about it.

Data collected only as neededDANA, OVO, GoPay wallet handling coveredYour right to access or delete dataIndonesia-region eligible accounts
lemon22 How lemon22 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Got a question about how your data is stored, or want to update what we hold on your account? Our support team handles privacy requests directly — no automated queue, no form that disappears. Reach out through any of the channels below and we will respond with the specific steps for your request.

Live Chat Open the chat widget inside your account dashboard. Describe your privacy request clearly — account data access, deletion, or correction — and an agent will take it forward.
Email Support Send your request to our support address shown in the Help section of your account. Include your registered email and the nature of your data request for a quicker response.
Account Settings Some data fields — like your linked OVO or GoPay number — can be updated directly inside your account profile. Go to Settings, then Wallet Details, and edit from there.
DATA HANDLING DETAIL

How We Protect and Manage What You Share

Data protection at lemon22 is operational, not decorative. Each layer below reflects how your account information is actually handled — from the moment you log in to the point where a withdrawal is verified against your DANA or OVO wallet.

Encrypted Account Access

Your login session runs over SSL. When you authenticate via OTP on mobile, that code is single-use and expires quickly — it cannot be reused if intercepted.

Cookie Scope and Control

We use functional cookies to remember your GoPay or DANA wallet preference and session cookies to keep you logged in. You can clear these anytime through your browser settings.

Data Retention Policy

Transaction records linked to DANA, OVO, or GoPay deposits are retained for as long as our audit obligations require. After that period, identifiable data is deleted or anonymised.

Your Right to Request Changes

You can ask us to correct, export, or delete your personal data at any time. Submit your request through live chat or email, and we will confirm the action taken within a reasonable timeframe.

Privacy Policy Questions We Actually Get

These are the questions we see most often from account holders — about what data we hold, how wallets are stored, and what you can do if something looks wrong.

We collect your name, email, phone number, and the wallet identifier for DANA, OVO, or GoPay. We also log device type and session activity to keep your account secure.

Yes, your linked wallet reference is stored so recurring deposits process correctly. It is not shared outside the payment processors required to complete the transaction.

You can. Send a data access request via live chat or email from your registered address. We will compile what we hold and send it back to you in a readable format.

Contact support through live chat or the email address in your account Help section. State that you want your data deleted, and we will process it subject to any legal retention obligations.

We do not sell personal data. We share it only with payment processors like the infrastructure behind DANA, OVO, and GoPay, and with fraud-detection services essential to account security.

The same data handling rules apply to your account regardless of device or location. Access to the platform itself depends on local law and is available only where local regulations permit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.