Reference

What You Agree To When You Use lemon22

These Terms & Conditions set out the rules that apply when you open an account and use lemon22, including deposits via DANA, OVO, or GoPay, access to our lobby, and any promotions we run.

DANA, OVO, GoPay coveredAccount-holder obligationsIndonesia-eligible regionsPromo & wallet conditionsHow changes are notified

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What These Terms Cover and How They Apply

lemon22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on lemon22, you confirm that you have read and accepted these Terms & Conditions in full. They govern every interaction on the platform — from the moment you load your DANA wallet to place your first deposit, through to withdrawals back to

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your OVO or GoPay account. You must be eligible under the laws of your region; access is only available where local law permits. One account per person applies strictly. If you share a device with someone else, each person must maintain a separate, verified account. We
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may update these terms at any time; continued use of the platform after a change notice means you accept the revised version. Notices are sent to the email address on your account, so keep it current. Deposit and withdrawal transactions processed through DANA, OVO, and GoPay
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are subject to both our platform rules and the terms of those respective wallet providers. Any conflict between those external terms and ours is resolved in favour of our platform terms for anything happening inside lemon22. These terms are written for Indonesia and reflect the payment
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and account flow our platform currently supports in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

These Terms & Conditions exist to protect both you and the platform. Here is what we do on our side to keep your account and data in order — and what you can expect when you need to act on your rights.

Account Security

Your account is protected with OTP verification on login and any wallet change. If you update your linked DANA or GoPay number, a new OTP is required before the change takes effect.

Data Retention

We retain account and transaction data for the period required under applicable rules. You may request a summary of your stored data by contacting support with your registered account ID.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference, such as OVO or DANA. You can clear these in your browser settings at any time.

Requesting Changes

To request a correction to your account details — name, email, or linked wallet — contact support via live chat or email. Changes to payment details require identity re-verification before they are applied.

TERMS CONTACT

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or you need to raise a concern about how they apply to your account, our support team handles term-related queries directly. You can reach us through live chat on the site, via email, or through our social channels. Responses address account-specific term questions, not general platform browsing.

Common Questions About These Terms

These are the questions we hear most often about the Terms & Conditions at lemon22. If yours is not here, live chat or email support will get you a direct answer tied to your account.

Yes. Any transaction you make through DANA, OVO, or GoPay on lemon22 is subject to these terms. The wallet provider's own terms also apply to what happens on their side of the transfer.

We can update them at any time. We will notify you by email to the address on your account. Continuing to use lemon22 after that notice counts as acceptance of the revised terms.

We may suspend or close your account, hold any pending withdrawal for review, or take other action as set out in the relevant clause. You will be notified to your registered email with the reason.

Contact support via live chat or email with your account ID. For a data summary, allow a few business days for the request to be processed and sent to your registered email address.

Access to lemon22 is restricted to adults who meet the age threshold set by applicable local law. Creating an account means you confirm you meet that requirement in your eligible region.

Reach out via live chat first, referencing the specific clause you believe was misapplied. If the issue is unresolved, follow up by email with your account ID and a description of the transaction or action in question.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLemon22 Glossary InfoLegal LiveLive Dragon Tiger Gold

What You Agree To When You Use lemon22

Account Security, Data and Your Rights

Account Security

Data Retention

Cookie Use

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 Can lemon22 change these Terms & Conditions without asking me first?

03 What happens if I break one of the account rules in these terms?

04 How do I get a copy of my data or request a correction?

05 Is there a minimum age requirement covered by these terms?

06 Who do I contact if I think these terms have been applied incorrectly to my account?

Terms & Conditions

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